Skilled Administrative and Governance
support for your business or association...

While mainly working remotely, or on-site at an ‘as needed’ basis, we bring a wide range of administrative, creative and technical expertise to your business. Cloud based applications and interactive project management tools allow us to find the right solution to collaborate on a level that is both comfortable to you as well as effective in producing the desired results and control.

You are freed from employee related cost and direct management. We are fully equipped with all that is needed to be of service to you, further limiting office expenses by only paying for hours work against measurable output at a fraction of the cost of permanent staff that would be needed to cover the various service outcomes we offer. Or else, a full staff compliment might have never been your intention when starting off. One of the benefits of being a small business owner is the freedom it brings. Why give this up by bringing permanent staff – an all that entails – into your perfectly set up workspace?

​Professional and other associations has a mandate to fulfill to the benefit of their members and respective industries. However, these entities are mostly non-profit organisations with limited in-house administrative and operational management capabilities as the boards or executive committees are primarily still practicing professionals and active business people. We fill that gap and become part of your organisation, executing tasks and interaction to the level of the mandate given to us, allowing for continuity regardless of the current elected or appointed executive committees and boards.

We help you to do what you do best.

As a solopreneur; small to medium business; industry or professional association, your time and expertise are best applied in taking care of the bigger picture and spending time on high value activities – keeping your enterprise focused and on the road to greater success. Leave the day to day administration and support to us…

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Marketing &
Stakeholder Communication

Conveying your brand, services and identity though a combination of social media tools, events and real world client & member experiences.

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Client and Member Service

Ensuring the interaction and experiences your customer & members have are defined and lead to happy, loyal and referring clients.

Executive Administrative Support

Organising business administration to ensure effective and measurable execution of the business strategy and organisational mandate.

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Design & Corporate Identity Transfer

Visual communication developed and used to support the conveyance of identity and brand awareness.

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WHAT WE OFFER

Marketing & Stakeholder Communication

Marketing communications are those techniques that a business uses to convey promotional or marketing-related messages about their products, services and brand identity.

  • Social Media Management
  • Including Facebook, Instagram, Twitter, YouTube & LinkedIn
  • Branded account set up
  • Content creation including designing of images and writing of copy
  • Scheduling posts
  • Interacting with followers by retweeting, liking, replying to comments etc.
  • Curating and sharing branded content from the industry
  • Monitoring and analysing accounts through monthly reporting
  • Running Ad Campaigns via Social Media Platforms
  • Designing imagery and writing copy for ads
  • Setting of audience segmentation & demographic settings for optimum results
  • Placing of ads
  • Researching competitors ads
  • Tracking actions that users take on the ads
  • Determining the cost per action or cost per lead
  • Creating Lead Magnets and Content Upgrades for Social Media Platforms & Website
  • Researching what topics typical audience are interested in
  • Researching what lead magnets other businesses in the industry are offering
  • Creating a lead magnet
  • Formatting and uploading of the lead magnet
  • Periodically checking if the lead magnet is still relevant and if it’s performing well
  • Reporting on new leads generated through lead magnet
  • Onboarding new clients including creating personalised welcome packs
  • Implementing CRM program & customer life cycle interventions 
  • Creating and implementing client experiences such as Birthday wishes, Christmas & New Year’s messages, Customer Loyalty
  • Programs, Life Event Messaging, Gifts & Events.
  • Creating, updating and maintaining databases & CRM’s
  • Entering of new information into the database on a regular basis
  • Keeping the database updated
  • Creating data spreadsheets and graphs for management analysis

Customer &
Member Services

Customer experience is defined by the interactions and experiences your customer has with your business throughout the entire customer journey, from first contact to becoming a happy and loyal customer who’ll be an asset through referral marketing.

Executive
Administrative
Support

Administrative support is the system of arranging, sorting out, organizing and controlling office exercises with a view to accomplish business targets. The accomplishment of a business relies on the effectiveness of its office administration.

  • General Administrative Management
  • Creating of processes and procedures for clients to implement and use
  • Typing & electronic filing of notes and documents
  • Data entry
  • Basic financial administration including following up on debtors
  • Following up on suppliers, orders and customer enquiries
  • Internet research and industry-related web studies
  • Creating, editing and formatting of templates, guides & company manuals
  • Writing, editing and formatting reports and presentations
  • Researching and making of travel and accommodation arrangements on behalf of the client
  • Lifestyle management on behalf of clients, including gift buying, restaurant and events bookings, obtaining quotations for services (such as house moving, plumbers, electricians etc.), paying bills etc.
  • Essential business plan creation support, including financial planning (cash flow and income & expense predictions)
  • Project management
  • Developing and maintenance of internal standard operating procedures (SOP’S), systems and standards
  • Special dates reminders
  • Website Design
  • WIX or other domain hosting & email setup
  • Web design and publishing
  • Regular updating of website content
  • Graphic Design
  • Branding & logo design (corporate identity) & implementation (both physical & digital)
  • Creating of branded corporate document templates e.g. Company Profile, Infographics, E-book, Brochures, Flyers, Business cards, Email signature & Email Banners, Fillable PDF forms etc.
  • Creating Presentations
  • Designing, creating content and publishing of electronic newsletter (including autoresponders)
  • Photo editing
  • Creating, editing and uploading of video clips for social media platforms

Design & Corporate Identity Transfer

Graphic design is the process of visual communication and problem-solving through the use of typography, photography, iconography and illustration. It is crucial in conveying a business’s corporate identity and to build brand awareness